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Terms & Conditions

Orders
Payment Methods
Taxes
Shipping and Insurance
Billing shipping to 3rd party accounts
Cancellations
Claims
Returns and Exchanges
Refunds
Warranties
Repair
Privacy
Contacts
Legal Disclaimers
Trademark Notices

ORDERS

All orders must be submitted via our website. At this time we do not accept orders over the telephone. We can call the customer on the telephone to obtain credit card information, if requested -- for the orders placed online. For your protection, all orders will be verified. When ordering, please include you daytime and evening phone numbers and indicate the best times to call. Orders with incomplete information may be delayed and/or not processed.

Products are not sold for evaluation. Some products may not be legally used in the United States, until they are FCC-approved. System and radio programming software are sold to licensed technical personnel only. Some products are sold for export only. Certain frequencies are for use outside of the USA. Some features are available as options. See specific equipment information for details.

Some equipment we offer cannot be shipped outside of our sales territory.

If a written contract is required as part of your purchase and importation procedure, contact us for more information.

For international orders documentation fee may apply (for commercial invoice, shipper's export declaration, consular invoices, drafts, etc.).

If paying by credit card: all international deliveries will be made to an address on your credit card statement. If you require a shipment to a different address -- use other forms of payment.

International order acceptance by American Communication Systems is subject to compliance with export controls of the United States of America. We reserve the right not to process any order if it violates American law.

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PAYMENT METHODS

All payments must be made in US Dollars (USD).

We accept payments by Credit (Debit) Card, Check, Money Order, via PayPal (PayPal.com), Wire Transfer or by Letter of Credit (L/C, our terms). For domestic (U.S.) checks and money orders allow up to 5 business days for the checks to clear. International money orders or bank checks must be drawn on a US bank or financial institution, in USD. All payments are subject to funds availability.

For some countries Equipment Leasing is available. Some forms of payment are not available to customers in some countries.

All checks and money orders must be made payable to 'American Communication Systems'.
Mailing address for orders: American Communication Systems, P.O. Box 715, Brooklyn, New York 11230, U.S.A.

Letter of Credit Terms. An Irrevocable, Transferable, Confirmed by a AAA-bank, Straight, Divisible, Payable on Sight, as presented, in US funds. Contact us for additional information on this form of payment.

Any bank wire origination fees are customer's responsibility and must be added to the invoice total. Wire transfers are subject to an additional $49.00 charge on our end. A copy of your wire transfer must accompany the order.

Your should register with a valid e-mail address because your order confirmation and other important information will be sent to this address. Your e-mail address will be used solely to verify your identity and to communicate with you concerning this and future orders. If a customer supplies us with e-mail address obtained from a Web-based, free e-mail provider (like Yahoo, Hotmail, etc.), we cannot accept credit card as the method of payment. This is done to protect our customers against credit card fraud. You can supply a different e-mail address, change it later or use other available payment options.

If your order total (including shipping) exceeds $3,000.00 (USD), you would need to use payment method other than your Credit Card.

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TAXES

International customers are solely and exclusively responsible for compliance with all the statues and regulations governing purchase and importation of products acquired from American Communication Systems. Customs duties, taxes, licenses and permits, where applicable, are the responsibility of the buyer. We highly recommend you first contact local authorities prior to purchasing.

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SHIPPING AND INSURANCE

Most orders are shipped within 10 working days. Out-of-stock items or non-inventory items will be quoted at the factories' current delivery schedules at the time of the order.

When your order ships, you will receive e-mail with tracking information.

All freight charges are responsibility of the Buyer and will be added to the invoice for the order. All shipments are insured on the buyers' behalf. We reserve the right to choose the shipment method, unless the customer's own account with freight carrier is used. Some items may be drop-shipped from other companies. All shipments must be pre-paid -- sorry, no COD. Shipping costs vary according to package weight, distance and the class of service.

International orders are shipped worldwide by air. We have agreements with several major freight forwarders and carriers to ship as rapidly and economically as possible.

We provide insurance coverage for 100% of the value of the goods, unless instructed otherwise. All insurance coverage is 'door-to-door', which includes international orders delivered via major freight carriers (FedEx, DHL, etc.).

International air freight/cargo is shipped on terms CIP, buyer's airport. Contact us at the time of the order if you have special shipping or insurance coverage requirements.

BILLING SHIPPING TO 3rd PARTY ACCOUNTS

By providing a billing account for the shipment of your order, you agree to be responsible for the shipping charges, as billed by the carrier. Such shipment will be insured on your behalf for the full amount of the order. You furthermore agree to bear full financial responsibility for the shipping charges and carrier-imposed penalties in case your billing account is inactive, suspended, canceled by the carrier, or the number provided is incorrect or does not exist. When billing charges cannot be billed to your account by the carrier for any reason, you agree that American Communication Systems has the right to bill you directly, with an additional processing fee of $25.00 USD

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CANCELLATIONS

You can cancel your order within 24 hours of placement, without a penalty. This provision does not apply to orders with expedited delivery, when the goods are physically shipped within 24 hours.

Cancellations after 24 hours will incur a 20% restocking fee.

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CLAIMS

We are responsible for filing claims for lost and damaged goods until they received by the customer. Shipments become the property of the customer upon acceptance of the goods from the freight carrier. It is the customer's obligation to submit claims for loss and/or damage directly to the carrier. Do not accept a visibly damaged product until the person making the delivery has endorsed the bill of lading with a statement of the extent of the damage. If the damage is found only after unpacking, retain all packing material and immediately request that the carrier arranges inspection. Ask that a carrier representative pick up the merchandise & return it to us at no cost to you. We will not file for refund or an exchange until the carrier agrees to pay for the damages.

Claims for pricing, sales and shipping errors, shortages, factory errors, defective products must be made within 48 hours of receipt of the order. Return of products for reasons other than listed above will incur a 20% restocking fee (International returns - up to 30%).

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RETURNS and EXCHANGES

Prior approval must be obtained from us before the product can be returned.

To return an item, you must obtain an RMA (Return Merchandise Authorization). To request an RMA, fill out a form to receive RMA and instructions via e-mail on how to return an item.

Defective merchandise only may be returned for exchange, with original receipt and in its original condition -- including boxes, packaging materials, owner's manuals, etc. Merchandise must be returned to us freight pre-paid. If you wait more than 10 days to return defective merchandise, we will return it to the factory for warranty repair only. Defective manuals and software are exchanged for the same item only. Special order items, manuals, software, cut cable, earpiece devices are not returnable or refundable.

All returns for refund or credit are subject to 20% restocking fee (International returns - up to 30%) and all freight charges. If the item is not returned in its original condition, your refund may be subject to an additional 20-25% restocking fee. Receiving Department has 10 working days to evaluate the returned merchandise.

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REFUNDS

Your means of refund for returns will be the same as your method of payment. Refunds apply to merchandise only, not original shipping charges. Special order items, manuals, software, cut cable, earpiece devices are not refundable.

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WARRANTIES

Manufacturers' warranties are provided for most products we sell. We shall assist you in seeking repair and/or replacement under the manufacturer's warranty. Merchandise repaired under FULL warranty will be shipped back to the Buyer at no cost. Contact us for assistance.

Motorola replacement parts (i.e. board level components) we sell are covered by the manufacturer's warranty.
If found defective and to obtain warranty service on replacement parts/kits or test equipment, please contact Motorola at:

Motorola Customer Care and Services Division
Attn: Warranty, Dept 2222
Galvin Drive
Elgin, Illinois 60123
Tel. 800-590-9845

You will be required to provide a proof of purchase to claim repair/replacement under warranty

Extended product warranties may also be purchased directly from us.

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REPAIR

If you purchased equipment from us and it is under warranty, obtain an RMA (Return Merchandise Authorization).

To return an item, you must obtain an RMA (Return Merchandise Authorization). To request an RMA, fill out a form to receive RMA and instructions via e-mail on how to return an item.

Out-of-warranty items or radios purchased from other sources: use Radio Repair & Service form to send you inquiries.

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PRIVACY

American Communication Systems Privacy Policy.

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CONTACTS

American Communication Systems Contact Information.

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LEGAL DISCLAIMERS

INFORMATION ON THIS WEB SITE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

All prices and specifications are subject to change without notice.

American Communication Systems offers its products and services to customers in jurisdictions where it does not violate applicable laws and territorial sales restrictions imposed by certain manufacturers. Any provision of this offer found in violation of laws and territorial sales restrictions in a given jurisdiction is considered null and void there.

All orders are taken subject of product availability and acceptance by American Communication Systems (hereinafter referred to as ACS). Orders considered accepted upon shipment or written confirmation. Partial shipments do not constitute acceptance of entire order. If the order is accepted, and the item(s) are unavailable for delivery, it will be placed on the back-order. ACS reserves the right to cancel the back-orders. The order will be canceled if the item is back-ordered for more than 90 days, unless it is renewed by the Buyer. ACS will use every reasonable effort to meet the delivery dates requested in the Buyer's purchase orders; however, ACS will not be liable for delays in delivery for any reason. In no event shall ACS be liable for increased costs, loss of profit, good will or any other incidental or consequential damages for any reason whatsoever, regardless of whether ACS has been made aware of the possibilities of such damages.

ACS's total liability whether for breach of contract, warranty, late delivery or non-delivery, negligence, strict liability in tort or otherwise, is limited to the price of the particular products sold with respect to which losses or damages are claimed. In no event will ACS be liable for any incidental, special or consequential damages to the full extent such may be disclaimed by law.

No party shall be liable to the other for its delay or failure to perform due to strikes, riots, storms, fires, wars, acts of God, or any other similar causes (force majeur) beyond reasonable control of such party.

All dealings between American Communication Systems and the Buyer shall be governed by the laws of the State of New York.

American Communication Systems makes no express or implied warranties including the implied warranties or merchantability and fitness for particular purpose with respect to any goods and/or services sold to the Buyer, and will not be liable for any injury, loss or damage, direct or consequential, arising out of the use or the inability to use the products.

American Communication Systems may change any of the Terms and Conditions at any time, and such terms and conditions will thereafter apply to any new transactions between the Buyer and American Communication Systems.

American Communication Systems makes no representations whatsoever about any other web site which you may access through this one. When you access a non-ACS web site, please understand that it is independent from American Communication Systems, and that American Communication Systems has no control over the content on that web site. In addition, a link to a non-ACS web site does not mean that American Communication Systems endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as worms, viruses, trojan horses and other items of a destructive nature.

IN NO EVENT WILL AMERICAN COMMUNICATION SYSTEMS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. American Communication Systems may also make improvements and/or changes in this information at any time without notice.

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Trademark Notices

Barrett® is a registered trademark of Barrett Communications Pty. Ltd.
Codan® is a registered trademark of Codan Pty Ltd
ESAS® is a registered trademark of Uniden America Corporation
Icom® is a registered trademark of Icom Corporation
Kenwood® is a registered trademark of Kenwood Communications Corporation
LTR® is a registered trademark of E.F. Johnson Co.
Maxon/Topaz3® is a registered trademark of Maxon America
Motorola®, Professional Radios® are registered trademarks of Motorola Corporation
Nera® is a registered trademark of Nera Telecommunications
Pacific Crest® is a registered trademark of Pacific Crest Corporation
Relm® is a registered trademark of Relm Corporation
SmarTrunk® is a registered trademark of SmarTrunk Systems
Tait® is a registered trademark of Tait Electronics
Tekk® is a registered trademark of Tekk Corporation
Uniden® is a registered trademark of Uniden America Corporation
Vertex Standard® is a registered trademark of Vertex Standard Corporation
Zetron® is a registered trademark of Zetron Corporation

Wirtual Wireless Warehouse™ is a registered trademark of American Communication Systems
Hand holding a Microphone™ image is a registered trademark of American Communication Systems
Discover the Power of CommunicationsSM is a service mark of American Communication Systems

Other product names are trademarks or registered trademarks of their respective companies.

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This site contains copyrighted material and is a copyrighted design. Copyright © 2001-2017 American Communication Systems, Inc. All rights reserved. Downloading this site for public redistribution or private use is strictly prohibited.



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