The item came damaged in transit. What do I do?
We are responsible for filing claims for lost and damaged goods until the customer receives them. Once received and accepted from the freight carrier, the shipment becomes the customer's property. From this point customer must submit claims for lost or damaged merchandise directly to the carrier.
You should not accept a visibly damaged product until the person making the delivery has endorsed the bill of lading with a statement of the extent of the damage. If the damage is found only after unpacking, retain all packing material and immediately request that the carrier arranges inspection. Ask that a carrier representative pick up the merchandise & return it to us at no cost to you. We will not file for refund or an exchange until the carrier agrees to pay for the damages.